Terms of service
Effective Date: July 18, 2026
At Altrukom Bullion, precious metals prices are based on continuously changing global markets. Because gold, silver, platinum, palladium, and other precious metals trade in real time, every order placed through our website is subject to the policies outlined below.
By placing an order with Altrukom Bullion, you acknowledge and agree to this Bullion Price Lock & Order Cancellation Policy.
Price Lock
When your order is accepted by Altrukom Bullion, the purchase price of your products is generally locked based on the current market price at the time your order is confirmed.
Once your price has been locked, subsequent increases or decreases in precious metals prices will not affect the purchase price of your completed order.
Price locks help protect both our customers and Altrukom Bullion from normal market fluctuations.
Altrukom Bullion reserves the right to delay or decline price locking in the event of pricing errors, technical failures, market disruptions, or payment verification issues.
Payment Requirements
Orders must be paid using one of our accepted payment methods.
Certain payment methods may require additional verification before an order is considered finalized.
Orders that are not successfully completed due to declined payments, failed ACH transactions, chargebacks, insufficient funds, or other payment issues may be canceled at Altrukom Bullion's discretion.
Order Cancellations
Because precious metals prices fluctuate continuously, customers should carefully review their orders before completing checkout.
Once an order has been confirmed and the purchase price has been locked, orders are generally considered final.
If Altrukom Bullion agrees to cancel a locked order, the customer may be responsible for any market losses incurred between the original order confirmation and the time the cancellation is processed.
Market losses occur when the market value of the purchased products declines after the order has been locked.
If the market value has increased after the order was placed, customers are not entitled to any market gains resulting from cancellation.
Altrukom Bullion reserves the right to deduct applicable market losses, non-refundable payment processing fees, and any actual costs incurred in processing the order before issuing any refund.
Market Gain & Market Loss
Precious metals prices change throughout every trading day.
When an order is canceled or a payment fails after pricing has been locked, the market value of the products may have changed.
If market prices decline, the customer is responsible for the difference between the original locked price and the current market value at the time the order is canceled.
If market prices increase, any appreciation remains the property of Altrukom Bullion, as the original transaction is being canceled rather than completed.
Failed Payments
Customers remain responsible for any losses resulting from:
- Declined credit or debit card transactions
- ACH returns
- Returned checks
- Payment reversals
- Chargebacks
- Insufficient funds
- Fraudulent payment activity
Altrukom Bullion reserves all legal rights to recover outstanding balances, market losses, collection costs, attorney's fees where permitted by law, and any other damages resulting from non-payment.
Subscription Orders
Subscription shipments are priced based on current market conditions at the time each recurring order is processed.
Each recurring shipment is treated as a separate purchase and receives its own market price lock once payment has been successfully processed.
Subscription cancellations affect future shipments only and do not cancel shipments that have already been processed, priced, or shipped.
Pricing Errors
Although we make every effort to maintain accurate pricing, errors may occasionally occur due to technical issues, supplier data interruptions, or market feed failures.
Altrukom Bullion reserves the right to cancel any order resulting from an obvious pricing error, regardless of whether payment has been received.
If payment has already been collected, a full refund will be issued promptly.
Fraud Prevention
To protect both our customers and the integrity of the precious metals market, Altrukom Bullion reserves the right to refuse, delay, or cancel any order suspected of fraud, identity theft, payment abuse, or other suspicious activity.
Additional identity verification may be required before certain orders are accepted.
Limitation of Liability
Altrukom Bullion shall not be liable for losses resulting from market volatility, interruptions to trading markets, temporary pricing feed interruptions, technical errors, or circumstances beyond our reasonable control.
Questions
If you have questions regarding this Bullion Price Lock & Order Cancellation Policy, please contact us before placing your order.
Altrukom Bullion
PO Box 5361, Peoria, AZ 85385
Phone: 480-442-2151
Email: info@altrukom.com
Website: https://altrukom.com