Terms of service
Clear • Simple • Customer Focused
Order Cancellation Policy
We begin preparing orders promptly so your metals can be delivered as quickly and securely as possible. If you need to change or cancel an order, contact Altrukom Bullion immediately. We will make every reasonable effort to help before fulfillment begins.
Need to Cancel?
Contact us promptly
Before Fulfillment
We will try to help
After Shipment
Return policy applies
Requesting a Cancellation
Cancellation requests are time-sensitive. Please call or email us as soon as possible after placing your order.
Include your name, order number, and the email address used at checkout. A cancellation request is not complete until Altrukom Bullion confirms that the order has been canceled.
We cannot guarantee cancellation because orders may enter verification, preparation, packaging, or carrier processing shortly after they are submitted.
Before Fulfillment Begins
If your order has not entered fulfillment, we will make every reasonable effort to approve your cancellation request.
If the cancellation is approved, any payment already collected will be returned to the original payment method. Your bank or payment provider may require additional time to post the credit.
After Fulfillment or Shipment
An order cannot be canceled after it has been fulfilled, transferred to a shipping carrier, or delivered. If the order is eligible, you may request a return after delivery under our Refund and Return Policy.
Please do not refuse delivery or send merchandise back without return authorization. Contact us first so we can provide the correct instructions and help protect your shipment.
Automatic-Delivery Orders
Pausing or canceling an automatic-delivery plan applies to future eligible orders only. It does not cancel an order that has already been submitted for payment, processing, fulfillment, or shipment.
To prevent the next recurring order, pause or cancel your plan before its next scheduled processing date. If an order has already been created, contact us promptly and we will determine whether it can still be canceled.
Order Changes
Changes to products, quantities, payment methods, or shipping information are not guaranteed after an order has been placed.
For security reasons, we may need to cancel an eligible order and ask you to place a new order rather than modify payment or delivery details on the existing transaction.
Failed, Reversed, or Disputed Payments
An order may be canceled when payment is declined, reversed, returned, disputed, incomplete, or otherwise unsuccessful. This includes returned ACH payments, insufficient funds, payment reversals, and unauthorized or fraudulent payment activity.
To the extent permitted by applicable law, the customer remains responsible for valid unpaid balances and reasonable costs caused by a failed, reversed, or fraudulent payment.
Pricing or Listing Errors
Although we make every reasonable effort to maintain accurate product information and pricing, an error may occasionally occur because of a technical problem, supplier-data interruption, incorrect product listing, or other issue.
Altrukom Bullion may correct or cancel an order affected by an obvious pricing or listing error. If we cancel the order for that reason, any amount collected for the canceled order will be refunded to the original payment method.
Fraud Prevention & Verification
To protect our customers and the integrity of precious-metals transactions, Altrukom Bullion may refuse, delay, or cancel an order suspected of fraud, identity theft, payment abuse, money laundering, or other unlawful or suspicious activity. We may request reasonable identity, payment, or transaction verification before accepting or shipping an order.
We’re Here to Help
Contact Us
Contact us promptly if you need to request an order cancellation or change:
Altrukom Bullion, LLC
PO Box 5361
Peoria, AZ 85385
Phone:
480-442-2151
Email:
info@altrukom.com
Website:
altrukom.com
Nothing in this policy limits any consumer right or remedy that cannot be limited under applicable law.