Clear answers • Straightforward policies

Frequently Asked Questions

Learn how Altrukom Bullion Bundles™, subscriptions, shipping, returns, and product authentication work. Search below or browse by topic.

Bullion Bundles & Pricing

What is included in a Bullion Bundle™?

Each bundle contains physical precious metals selected within the category you choose: Silver, Gold, Gold & Silver, Goldbacks®, or Constitutional Silver. Exact products, mints, designs, years, weights, and quantities vary with market conditions and availability. Images are representative examples.

Will my bundle stay within the category I selected?

Yes. Silver bundles contain silver, Gold bundles contain gold, Goldback bundles contain Goldbacks®, Constitutional Silver bundles contain eligible U.S. silver coinage, and Gold & Silver bundles contain a combination of gold and silver. We do not add apparel, novelty items, or filler merchandise.

Can I choose specific coins, bars, mints, or designs?

Not within a curated Bullion Bundle™. Product flexibility lets Altrukom compare availability and premiums across multiple suppliers. If you need a specific item, purchase that item separately when it is available.

Will I receive the exact products shown in the photos?

No. Product photos show examples of the types of items a bundle may contain. Your shipment may differ in mint, design, year, denomination, condition, packaging, weight, and quantity.

How much precious metal will I receive?

The amount depends on your selected budget, the applicable spot or exchange value, product premiums, and available inventory when the order is processed and curated. Because markets move, the total weight and number of pieces can change from one order to the next.

How do Altrukom premiums work?

Altrukom uses bulk purchasing and compares multiple trusted sources to help lower acquisition costs. Each subscription page includes a live calculator that estimates the metal weight or Goldback denomination for the selected bundle using current metal prices and available inventory. The calculator shows ounces and grams where applicable and an example mix; exact pieces and mixes may vary.

Are there hidden fees?

There is no separate membership fee or credit-card surcharge on a completed purchase. Applicable tax and shipping are shown at checkout. Orders under $200 may have a shipping charge; qualifying domestic orders of $200 or more receive free standard shipping under the current Shipping Policy.

Are precious metals guaranteed to increase in value?

No. Precious-metals prices and product premiums can rise or fall. Altrukom does not guarantee appreciation, profit, or protection from loss, and website content is not individualized financial, tax, or legal advice. Buy within your own goals and risk tolerance.

Orders & Subscriptions

Can I make a one-time purchase instead of subscribing?

Yes, where the product page offers both options. Choose a one-time purchase or an available automatic-delivery plan before adding the item to your cart.

How do subscriptions work?

Choose a bundle, budget, and available delivery frequency. Your selected payment method is charged on the recurring schedule until you cancel. Each successful recurring charge creates a new order that is curated and shipped under the current policies.

What delivery frequencies are available?

Available plans may include weekly, every two weeks, and monthly delivery. The options shown on the product page and at checkout control your order.

What bundle amounts are available?

Current options vary by product category and are displayed in the product selector. Most Altrukom bundles currently range from $50 to $1,000. The amount shown in your cart before checkout is the amount you are ordering.

When is a subscription order priced?

Each recurring shipment is a separate purchase. Its price lock is established when payment is successfully processed, and the shipment is curated using the market conditions, premiums, and inventory available for that fulfillment cycle. See the Terms of Service.

Can I change my subscription?

You may update available payment, address, billing, and delivery-frequency details through your customer account or by contacting us. Submit changes before the next billing cycle; changes made after processing begins may apply to the following shipment.

Can I pause my subscription?

Where the subscription system provides a pause option, you may pause future recurring orders. A pause does not affect an order that has already been processed.

How do I cancel a subscription?

Cancel through your customer account or contact Altrukom before your next scheduled billing date. Cancellation stops future charges but does not cancel an order already processed, billed, or shipped. Review the complete Cancellation Policy.

Are there contracts or cancellation fees?

There are no long-term membership contracts and no separate subscription-cancellation fee. Confirmed precious-metals orders remain subject to price-lock, market-loss, return, and other terms described in the store policies.

Can I have more than one subscription?

Yes. You may maintain multiple subscriptions—for example, separate Silver, Gold, Goldback®, or Constitutional Silver plans—subject to successful payment and order acceptance.

Products & Authentication

Where do your products come from?

Altrukom sources through a network of established wholesalers, authorized distributors, dealers, mints, and reputable secondary-market channels. Using multiple sources lets us compare cost, premium, availability, and condition.

How are precious metals authenticated?

Items are inspected and tested before shipment. Depending on the product, Altrukom may use X-ray fluorescence (XRF), electrical-resistivity testing such as Sigma Metalytics, density testing, ultrasonic testing, dimensional checks, weight checks, and visual inspection. The appropriate non-destructive methods depend on the item.

May I receive secondary-market bullion?

Yes, when the product description permits it. Secondary-market pieces may show normal handling, toning, or packaging differences, but they are inspected and tested for authenticity and precious-metal content before shipment.

Why do the products vary?

Spot prices, dealer premiums, and supplier inventories change continuously. Curating from available products allows Altrukom to use bulk opportunities and select for overall value rather than forcing every shipment into a fixed list.

Is a Bullion Bundle™ suitable for a first-time buyer?

It can be. Bundles provide a straightforward way to begin owning physical precious metals without selecting every individual piece. New buyers should still understand that metal prices fluctuate and that products in a curated bundle vary.

Shipping, Returns & Payments

How much does shipping cost?

Standard domestic shipping is currently free on orders of $200 or more before applicable taxes and fees. Orders under $200 are charged the rate shown at checkout. Promotions and available shipping methods may change; review the Shipping Policy.

How long will my order take to ship?

Most in-stock orders are processed within 1–3 business days. Recurring subscription orders are generally fulfilled and shipped on Monday, excluding holidays and operational delays. Carrier transit time begins after shipment and is an estimate, not a guarantee.

Is packaging discreet, and will I receive tracking?

Orders are securely and discreetly packaged; whenever reasonably possible, the outside carton does not identify precious-metal contents. A shipping-confirmation email includes tracking information when available.

What if my package is lost, damaged, incomplete, or incorrect?

Contact Altrukom as soon as possible so we can assist with the carrier investigation. Visible damage, shortages, and incorrect items should be reported within 48 hours of delivery, with the original packaging and requested photos retained. Insurance may be applied to shipments at Altrukom’s discretion under the Shipping Policy.

What is the return policy?

Altrukom offers a 14-day no-hassle return period with no restocking fee. The buyer is responsible for return shipping. Contact us within 14 calendar days of delivery before sending an item back, and review the complete Return Policy for eligibility, condition, authorization, and return instructions.

Can I cancel a confirmed precious-metals order?

Confirmed precious-metals orders are generally final because pricing is locked to a changing market. If Altrukom approves a cancellation, market loss, unrecoverable payment-processing costs, and other actual costs may apply. See the Terms of Service.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary by device, order, and payment-provider eligibility. The checkout screen is the current source of truth. Altrukom gift cards may be used where accepted by checkout.

Can I ship to a different address?

You may enter an eligible U.S. shipping address during checkout, subject to payment verification, fraud screening, carrier limits, and applicable law. Provide a complete, accurate address; address errors may delay delivery or create additional shipping charges.

About Altrukom

Is ordering through Altrukom.com secure?

Altrukom.com uses encrypted HTTPS connections and Shopify-hosted commerce and payment services. Account and transaction information is handled under our Privacy Policy. Customers should also protect their passwords and verify that they are visiting altrukom.com before entering information.

How long has Altrukom been in business?

Altrukom’s precious-metals roots date to 2009 through marketplace sales, local transactions, referrals, and repeat customers. Altrukom.com launched in 2026 as the company’s independent online store. Learn more on our About Us page.

Where is Altrukom located? Do you have a storefront?

Altrukom Bullion, LLC is headquartered in Arizona and currently operates as an online retailer serving eligible addresses within the United States. We do not operate a public walk-in retail storefront.

Do you buy precious metals from the public?

Yes. Altrukom evaluates eligible bullion and coin submissions. Visit Sell to Us to submit a list and receive next-step instructions. An estimate is not final until the items are received, inspected, authenticated, and accepted under the applicable purchase terms.