Refund policy

Simple • Transparent • Customer Focused

Refund and Return Policy

At Altrukom Bullion, customer satisfaction is important to us. We stand behind every product we sell and want you to purchase with confidence. Because precious metals trade in a rapidly changing commodities market, returns are subject to the terms below.

*Altrukom pays when an item arrives damaged, an incorrect item is shipped, or the return results from another Altrukom error.

14-Day No-Hassle Returns

Most eligible products may be returned by contacting us within 14 calendar days after delivery. We do not charge a restocking fee.

To request a return, contact Altrukom Bullion before sending any merchandise. We will provide return authorization and shipping instructions. Returns sent without authorization may be delayed or refused.

Your return request must be submitted within 14 calendar days after the carrier records the order as delivered. The authorized return must then be shipped by the deadline provided in our return instructions.

Eligible Return Conditions

To qualify for a return, an item must:

• ✓ Be returned in the same condition in which it was received.
• ✓ Include its original packaging, assay card, mint packaging, protective capsule, certificate of authenticity, and accompanying materials, when provided.
• ✓ Show no signs of wear, damage, alteration, cleaning, or tampering after delivery.
• ✓ Remain unopened when it was originally delivered in sealed or tamper-evident packaging.
• ✓ Be securely packaged and returned according to the instructions provided by Altrukom Bullion.

All returned merchandise is inspected before a refund is approved.

Non-Returnable Items

The following items are not eligible for return unless they arrived damaged, were incorrectly described, or were sent in error by Altrukom Bullion:

• Custom or special-order products.
• Products removed from sealed assay cards, mint packaging, or other tamper-evident packaging.
• Products altered, cleaned, damaged, or materially changed after delivery.
• Items clearly identified as final sale before purchase.
• Gift cards, except where a refund is required by applicable law.
• Digital products or downloadable content.

Precious-Metals Market Loss

Gold, silver, and other precious metals can change in value continuously. For an eligible return that is not caused by shipping damage, an incorrect item, or an error by Altrukom Bullion, the refund may be reduced by an applicable market loss that occurred between the original purchase and the time the returned merchandise is received, inspected, and accepted.

If the market value has increased, the refund will not exceed the original purchase price. Any applicable market-loss adjustment will be identified when the refund is processed.

A market-loss adjustment is separate from a restocking fee. Altrukom Bullion does not charge a restocking fee. No market-loss adjustment will be applied when Altrukom sent an incorrect item or the product arrived damaged due to shipment.

Return Shipping

Customers are responsible for return shipping costs unless:

• An incorrect item was shipped.
• The product arrived damaged in transit.
• The return resulted from another error by Altrukom Bullion.

When Altrukom Bullion is responsible for the return, we will provide a prepaid return label or other approved return instructions.

We strongly recommend using an insured, trackable shipping service for every customer-paid return. The customer is responsible for the returned merchandise until it is delivered to and accepted by Altrukom Bullion. We are not responsible for items lost, stolen, or damaged during customer-arranged return shipment.

Damaged, Incomplete, or Incorrect Orders

Please inspect your order promptly after delivery. If it arrives damaged or incomplete, or if you receive an incorrect item, contact Altrukom Bullion within 48 hours after delivery whenever reasonably possible.

Keep the merchandise, shipping box, labels, packaging materials, and all contents. We may request photographs or other information needed to investigate the shipment and resolve the claim. Prompt notice helps us work with the carrier, but this policy does not limit rights that cannot legally be waived.

Refund Processing

After an authorized return is delivered, inspected, and approved, the refund will generally be submitted within 5–10 business days. Your bank or payment provider may require additional time to post the credit.

Approved refunds are issued to the original payment method whenever possible. Original shipping charges are not refundable unless the return resulted from shipping damage, an incorrect item, or another error by Altrukom Bullion.

There is no restocking fee. Any disclosed market-loss adjustment, non-refundable original shipping charge, or customer-paid return shipping cost is governed separately by the applicable sections above.

Fraud Prevention

To protect our customers and the integrity of precious-metals transactions, Altrukom Bullion may refuse a return that appears fraudulent, altered, substituted, tampered with, or otherwise inconsistent with this policy. We may request order information, identification, photographs, or other reasonable documentation before approving a return or refund.

We’re Here to Help

Contact Us

Contact our Customer Support team before returning any merchandise:

Altrukom Bullion, LLC
PO Box 5361
Peoria, AZ 85385
Phone: 480-442-2151
Email: info@altrukom.com
Website: altrukom.com

Nothing in this policy limits any consumer right or remedy that cannot be limited under applicable law.