Shipping policy

Secure • Discreet • Fully Tracked

Shipping Policy

Every order represents an investment. Altrukom Bullion takes great care to package and ship bullion, collectible coins, Goldbacks®, and automatic-delivery orders securely, discreetly, and efficiently.

Standard Shipping

Free over $200

Order Processing

Usually 1–3 days

Delivery Area

United States

Shipping Rates

FREE standard shipping is available on domestic orders of $200 or more before applicable taxes and fees.

Orders under $200 are charged the shipping rate shown during checkout. Expedited shipping may be offered for an additional charge when available.

Shipping promotions and thresholds may be changed or discontinued. The shipping terms displayed during checkout apply to your order.

Carriers & Shipping Methods

Altrukom Bullion selects the carrier, service level, and routing that we believe provides the safest and most reliable delivery for each order. Depending on the shipment, we may use:

  • ✓United States Postal Service (USPS)
  • ✓United Parcel Service (UPS)
  • ✓FedEx
  • ✓Another qualified commercial carrier

Expedited service applies to carrier transit time after an order ships. It does not guarantee same-day processing or shipment.

Order Processing

Most in-stock orders are processed within 1–3 business days. Processing time is separate from carrier transit time and may vary because of:

Payment or identity verification Inventory availability Market activity or order volume Fraud-prevention procedures Automatic-delivery schedules Holidays or business closures

Processing estimates are provided for convenience and are not guaranteed.

Automatic-Delivery Shipments

Recurring orders are generally fulfilled and shipped each Monday, excluding holidays and circumstances beyond our reasonable control.

Each shipment is curated at fulfillment using inventory availability and the customer’s selected bundle. Products may vary from previous shipments and example images.

Tracking Information

When your order ships, we will send a shipment-confirmation email containing tracking information when available.

Tracking is supplied by the carrier and may require several hours to become active after the shipping label is created.

Packaging, Insurance & Signatures

Orders are packaged securely and discreetly. Whenever reasonably possible, the exterior packaging will not identify the contents as precious metals or reveal the shipment’s value.

Shipments may be insured against loss or damage during transit. Altrukom Bullion may require an adult signature or other delivery verification on any order, particularly higher-value shipments.

Someone must be available to receive a signature-required shipment. Monitor your tracking information and promptly retrieve delivered packages.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. Please review the address carefully before placing your order.

Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before reshipment. Contact us immediately if you discover an address error; changes are not guaranteed after processing begins.

Lost, Delayed, or Stolen Packages

If tracking shows that a package is delayed, damaged, or potentially lost, contact us promptly so we can assist with the carrier’s investigation and any available shipping claim.

If tracking confirms delivery to the address provided at checkout, Altrukom Bullion cannot guarantee reimbursement for a package that is lost or stolen afterward. We will, however, reasonably assist with available carrier documentation or investigation.

Any allocation of title or risk of loss is subject to applicable law and does not limit a consumer right or remedy that cannot legally be limited.

Damaged, Incomplete, or Incorrect Shipments

Inspect your order promptly after delivery. If it arrives damaged or incomplete, or if you receive an incorrect item, contact us within 48 hours after delivery whenever reasonably possible.

Keep the merchandise, shipping carton, labels, packaging materials, and all contents. We may request:

  • Photographs of the exterior package and shipping label.
  • Photographs of the products and any visible damage.
  • Original packing materials and all shipment contents.
  • Information or documentation requested by the carrier.

Prompt notice helps us investigate and resolve the issue, but this policy does not limit rights that cannot legally be waived.

Delivery Delays

Estimated delivery dates are not guarantees. Carrier interruptions, severe weather, transportation problems, labor disputes, government actions, holidays, high shipping volume, cybersecurity incidents, and other events beyond reasonable control may delay delivery.

Shipping Restrictions

Altrukom Bullion currently ships only to eligible addresses within the United States unless otherwise stated. We may refuse shipment to a person or location when delivery is prohibited, restricted, or presents a security or fraud concern.

Questions About Your Shipment?

Contact Us

Please have your order number available when contacting us about an order or shipment.

Altrukom Bullion, LLC
PO Box 5361
Peoria, AZ 85385
Phone: 480-442-2151
Email: info@altrukom.com
Website: altrukom.com